We’re confident that you’ll love your purchase, but we understand that things don’t always work out. No need to worry, our returns process is simple (and return shipping is FREE for all US orders)!

RETURNS

Please note that all returns must be made within 30 days of your original purchase to be eligible for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

ADDITIONAL NON-RETURNABLE ITEMS:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items 
  • Clearance and Final-Sale items.

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REFUNDS (IF APPLICABLE)

Upon receipt of your return, we will send you an email to notify you of the status of your refund. Once approved, your refund will be processed and a credit will be automatically issued to your credit card or original method of payment within 7-10 business days.

SALE ITEMS

Only regular-priced items may be returned for a refund. Clearance and Final Sale items are non-returnable.

EXCHANGES

If you receive a damaged or defective item, you may exchange it for a replacement. If a replacement is unavailable, a refund will be issued instead. If you need to exchange it for the same item, send us an email at [email protected]

SHIPPING COSTS

Return shipping is free for all US orders. Customers outside of the US are responsible for return shipping fees. Please note that original shipping fees are non-refundable, and will not be included in your refund (if applicable).

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, a refund will be issued to the original payment method.

HIGH-VALUE RETURNS

 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to issue a refund or exchange for any returned items that are lost in transit without proof of shipment.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

SHIPPING

To return your product, Please mail to 16192 Coastal Highway, Lewes DE 19958

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We’re confident that you’ll love your purchase, but we understand that things don’t always work out. No need to worry, our returns process is simple (and return shipping is FREE for all US orders)!

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